Comments on: Dear Sears http://blahblah.aerten.com/2010/02/dear-sears/ Wherein I ponder, rant, rave or babble semi-coherently on the nature of life, the universe and everything (and here there be memes) Sun, 08 May 2011 12:08:39 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Kelly http://blahblah.aerten.com/2010/02/dear-sears/comment-page-1/#comment-511 Kelly Thu, 04 Mar 2010 11:20:25 +0000 http://blahblah.aerten.com/?p=501#comment-511 They don't care. The call center is a subcontractor of Sears... why should they care? The repair technicians are independent contractors... why should they care? It's not like any of these people actually work for SEARS. This business model might be good for profits, but it doesn't help the customers much. They don’t care. The call center is a subcontractor of Sears… why should they care? The repair technicians are independent contractors… why should they care? It’s not like any of these people actually work for SEARS. This business model might be good for profits, but it doesn’t help the customers much.

]]> By: Jeanne Feenick http://blahblah.aerten.com/2010/02/dear-sears/comment-page-1/#comment-510 Jeanne Feenick Wed, 03 Mar 2010 15:50:22 +0000 http://blahblah.aerten.com/?p=501#comment-510 I am in the midst of a run around from Sears as well - at the end of line, they are nicely offering me discounts on buying a new washer and dryer rather than helping me with service on my relatively new machines. Always thought Sears offered dependable product -- my opinion has changed. This may be it for me as well. Now listening to music waiting for a manager. As I said to the customer service person, there is that moment when you lose a customer, for good....this is that moment. Sad thing is - not sure they care. What a world - so short sighted! I am in the midst of a run around from Sears as well – at the end of line, they are nicely offering me discounts on buying a new washer and dryer rather than helping me with service on my relatively new machines. Always thought Sears offered dependable product — my opinion has changed. This may be it for me as well. Now listening to music waiting for a manager. As I said to the customer service person, there is that moment when you lose a customer, for good….this is that moment.

Sad thing is – not sure they care. What a world – so short sighted!

]]>