Customer Service?

Dear Retail Food Service Employee:

I know you get annoyed by customers who are more interested in their phone conversations than allowing you to determine just what it is they want. I get that. If it’s any consolation, I think they’re big fat dodos, too.

But if you would take a few minutes from your horribly important conversation with your coworkers about the movie you saw last night and the latest celebrity scandal and the personal problems of people I don’t even know, you’ll notice that *I* do not have a cell phone attached to my face. You’ll also notice that I am not in the least bit indecisive or conflicted about what I’d like to order… should I ever get the chance to do so. And once you do finally decide to take my order, I’d be ever so grateful if you’d give me your undivided attention rather than continue your conversation with your coworker. Perhaps that way, I wouldn’t have to repeat my simple, single-item order three times. Oh, and maybe you could pay attention while you’re preparing my item so that you prepare it correctly. And while you’re at it, go ahead and take the extra second to wrap it properly. Too bad you were so engrossed in the conversation you were having with your friend who stopped by to visit you at work that you didn’t notice I had to re-wrap my item myself… nor did you appear to notice the three customers waiting for you to finish your fascinating conversation with your long-lost friend.

And so, Retail Food Service Employee, might I suggest you get another job where your mad skill at conversation won’t interfere with a pesky thing like customers? In the meantime, I’ll be visiting the bagel shop near work from now on.


A Dissatisfied Customer

2 Responses to “Customer Service?”

  1. June 15th, 2008 | 6:16 am

    A friend of mine just emailed me one of your articles from a while back. I read that one a few more. Really enjoy your blog. Thanks

  2. Kelly
    June 19th, 2008 | 7:45 am

    Well, Dan, thanks for dropping by. Since you’re a customer service helper, maybe you could wander around giving tips to these folks who have no clue. It would certainly make the world a better place.